Insights
Welcome to

Insights

The arrival of open banking APIs marks a pivotal moment for traditional banking and the future of financial services. We share insights for moving big banks into the new open-banking world

Death of the sector
Insights

Sector? What's a sector?

The rise of personalised, data-driven services will sweep away the barriers between different industries and spell the death of the sector.

New loyalty
Insights

New loyalty and the pleasure principle

Loyalty is shifting, driven by the approaches of the Tech Titans. Now banks need to move from rewards to something deeper.

Data artists
Insights

We have data scientists, but where are the data artists?

We're way beyond processing now, we need understanding and that means bringing humanity to the way we work with data.

The shape of banks to come
Insights

The shape of banks to come

Evolution is speeding up in financial services: to respond banks need new faces and different skills in the boardroom

Attitudes to open banking
Insights

Attitudes to open banking – the revolution explained

Experts from finance, regulators, fintech, banking, consumer research and the law share their attitudes to open banking

Louise Beaumont
Insights

Dear bank shareholder

Are you investing in a high-cost utility?

Simon James
Insights

Passive data donor or proactive data seeker – which one are you?

In the new open data era, banks face a series of strategic choices. The big question they face: what sort of business do you want to be?

Digital-first customers
Insights

Don't ignore your digital-first customers

Banks are still prioritising older customers. Can they afford to in this open banking era?

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